Websense End of Sale Support Offerings
As of April 3, 2008, we have decided to End of Sale Support* for Websense Priority One 24x7 and Platinum Support. Websense will accept new subscriptions for Priority One 24x7 and Platinum Support for three months following the announcement date, in this case only through July 3, 2008.
*For North America only
| Priority One 24x7 Support
Websense Priority One 24/7 Support delivers the assistance you want, whenever you need it. With Priority One 24/7 Support, you have peace of mind knowing that your organization is backed by responsive and knowledgeable technicians to help ensure maximum performance, reliability and availability of your Websense solution. Benefits include:
• 24/7/365 support
• Priority access to support technicians
• Exclusive access to a toll-free 800 number (in the United States)
To upgrade to Priority One 24x7 Support, contact your Websense Reseller. |
|
Platinum Support (available in North America only)
Customers with Websense Enterprise, Websense Web Security Suite or Websense Content Protection Suite can add Platinum Support to their subscription. During the work week (Monday through Friday, 5 a.m. to 5 p.m. Pacific time), this support option provides you with direct, priority access to a designated group of highly-trained and experienced support technicians through a special, toll-free priority number. After hours, your priority support continues with 24/7/365 access to our on-call support technicians. You can always count on quick access to qualified support personnel with Websense. Benefits include:
• Access to a highly-trained and experienced team of support technicians during standard business hours
• 24/7/365 support
• Exclusive access to a toll-free 800 number (in the United States)
To upgrade to Platinum Support, contact your Websense Reseller. |