Technical Support Holiday Schedule

Holiday Schedule

May 2012


America

Memorial Day is May 28, 2012.

Please note that Websense in America will be observing Memorial Day Holiday. Technical Support hours will be affected as follows:

Standard Support -- We will be closed Monday, May 28th. Normal business hours will resume on Tuesday, May 29th at, 5:00am Pacific Time. You may open a case online using our Support Request Portal at http://ask.websense.com/. We will address your case beginning Tuesday, May 29th.

Premium Support and Mission Critical Support - There will be no change to your 24 x 7 access to support. Phone support for Severity-One cases is provided using your Premium or Mission Critical Support phone number. Additionally, you may open a non-critical case online using our Support Request Portal at http://ask.websense.com/. We will address non-critical cases beginning Tuesday, May 29th. Case severity definitions and targeted response times are provided at http://www.websense.com/content/TargetedResponseTime.aspx